Saturday, October 20th, 2007

4 Lessons for Innovative Projects Consulting

I quote the following from SMU knowledge Hub, which is an article which I posted earlier in the Voice Biometrics post featuring one of my projects and team. On closer look the writer, Low Shiping, had really articulated well whatever we were asked on in consulting projects during the interview (which we could not really translate well to words!). The following are excerpts from the article.

* In consulting projects, clients are often uncertain about what they want as the end result. The onus is therefore on the consultant to assist their clients to accurately define and understand their needs and problems. This process could require a significant investment of time, effort and patience after which the imperative is on the consultant to articulate the various possible end results as well as the means to arrive at them.

* It is vital to keep the end user in mind at every stage of the business process. Consultants must put themselves in the position of the end user and try to imagine how their proposed solutions will affect them. Ideally, the solution should be user-friendly and hassle-free, no matter how technically sophisticated. The goal is to retain the end user and attract new ones, not to put them off and drive them towards the competition.

Keith: These 2 points really emphasize the importance of having good communications skills and acute business acumen. Bear in mind, in consulting projects, clients often want to act “fools”. What I really mean here is, clients tend to allow the consultants take charge and lead the war. Thus, it is important to remember to find the right questions to ask our clients, so we could unveil some hidden business values and concerns they had in mind. Do not wait till it is too late

* Dare to innovate. Every problem has an infinite number of solutions, but finding the best ones can only be done by taking risks and facing rejection. Without innovating, there will be no forward development.

Keith: If some part of A does not work, try B. If some part of B does not work, try C. If some parts of A,B,C do not work, try A+B+C combined - who knows, it may finally work. Technology acts in a mysterious way!

* Work with a multinational team to lend a “global” perspective to the task at hand as far as possible. Solutions that need to be applied in a global context can benefit from being developed by a diverse team whose members represent different educational and cultural backgrounds. Thus, different points of views can be presented and challenged, leading to well-rounded discussions about how to deal with the tasks at hand.

Keith: This was a team with 1 Burmese, 1 Indian, 2 Indonesians, and 1 Singaporean. Our China friend Huang Liang left for his master’s education in CMU; otherwise it would have been an even further amazing combination. The synergy, creativity, and dynamics - amazing stuff. Singaporeans indeed have a lot to learn from our counterparts, since we are brought up in an education system that have already been destroyed and revamp - one which do not encourage us to think out of the box, think creatively. Surely, our efficiencies alone won’t bring us too far in this dog eat dog work, but once “sprinkled with the different flavors” of the world, we can excel and ride the waves together in this globalized economy. A diversified environment definitely works for me, and is a hell lot of fun too!